Frequently Asked Questions
Everything you need to know about our crispy, high-quality Italian wafers.
What makes Loacker wafers different from others?
We use only high-quality, natural ingredients including 100% Italian hazelnuts roasted in-house, real Bourbon vanilla pods, and premium cocoa. Our products contain no added flavorings, colorants, or preservatives.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
Are there gluten-free or dairy-free options available?
We offer a specific range of gluten-free and dairy-free wafers to accommodate different dietary needs. Please check the 'Dietary Needs' section on our product pages for detailed allergen information.
How should I store my Loacker products to keep them fresh?
To maintain the perfect crispiness, store your wafers in a cool, dry place away from direct sunlight. Once opened, we recommend keeping them in an airtight container.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns for items that have been opened. If your order arrives damaged or incorrect, please contact our customer service within 48 hours for a replacement or refund.
Where can I find the expiration date on the packaging?
The 'Best Before' date is printed on the side or back of every Loacker pack, ensuring you enjoy our products at their peak flavor and texture.