Returns & Exchanges
Due to the perishable nature of our premium wafer and chocolate products, we strive to ensure every order arrives in perfect condition. If you receive a damaged or incorrect shipment, please notify us within 14 days for a full replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your Loacker treats.
Provide Proof
Attach clear photos of the packaging and the product if you are reporting damage or a quality concern to help us improve our shipping process.
Verification
Our quality assurance team will review your request within 48 hours to confirm the eligibility for a refund or a fresh replacement.
Resolution
Once approved, we will initiate a refund to your original payment method or dispatch a new package of your favorite Loacker snacks immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing